Search

Frequently Asked Questions

  • My Account
  • Payment
  • Shipping
  • Warranty
  • Others
  1. 1. How do I register as a new customer?

    Thanks for your interest and support in Dropshipzone. You can find “Sign Up” in the top right corner of our website or “Sign Up Now” at the footer of each page. Remember to subscribe to our newsletter as well to stay tuned for our specials.

  2. 2. Is the Australian Business Number (ABN) required for registration?

    ABN is required for account registration.

  3. 3. Can I register without a company name?

    Company name is compulsory for account registration.

  4. 4. Is my website required for registration?

    You have to provide your website for your account registration.

  5. 5. How do I login to my account?

    Click "Log In" in the top right corner of Dropshipzone website and fill in your email address and password.

  6. 6. What should I do if I forget my password?

    To retrieve the password, click “Forgot Password?” and enter your email address on the login page. A password reset URL will be sent to your email to reset your password.

  7. 7. How do I change my personal details?

    Login to your account and edit the information on the “Profile” tab.

  8. 8. How do I subscribe to the newsletter?

    Login to your account and tick the box of "Subscribe to our newsletter" at the bottom of the "Profile" tab then click the “SAVE” button.

  9. 9. How do I unsubscribe from your newsletter?

    Login to your account and untick the box of "Subscribe to our newsletter" at the bottom of the "Profile" tab then click the “SAVE” button. Alternatively, there is an unsubscribe link on the newsletter email you receive from us.

  10. 10. Is my company logo required to download images?

    Company logo is an optional feature. We provide option of adding watermark to the product images with your logo.

  11. 11. How can I obtain product photos and details to utilize?

    Go to "Download SKU" tab under My Account and submit your download request for any SKU. You also have the option to add watermark to the product images. Your request will be processed by the system within 10-20 minutes.

    Once your download request is approved, you will be able to see the SKUs under "My SKU" tab. You can tick the SKUs you wish to download.

    These files will be in a zip file. Simply download the file to find the product images and descriptions.

    Alternatively, you can download the data feed in CSV format which contains all the SKU information directly from the General product SKU list “Download” tab.

  12. 12. Do I need to pay any amount during or after registration?

    It is free to register and get an account approval on Dropshipzone. There is no monthly fee, subscription fee, or membership fee. You can select items from Dropshipzone and sell online free of charge. You are required to pay for the order only when order is sent to the warehouse for dispatch.

  1. 1. What payment method do you accept?

    We accept PayPal and credit card. When you are directed to the PayPal website, you can choose to pay by logging into your PayPal account or pay by credit card.

  2. 2. What credit card do you accept?

    We accept VISA and Mastercard.

  3. 3. How long does it take to confirm the payment?

    Dropshipzone will only dispatch items when full payment is received. Payment generally takes 1-2 days to process. In some exceptional case, such as PayPal e-cheque, it could take up to 7 days or more.

  4. 4. Is lay-by available?

    Unfortunately, lay-by is not available.

  5. 5. Is the product cost inclusive of GST?

    Yes. All product costs are GST inclusive.

  6. 6. Is shipment before payment available?

    No, all orders will be dispatched after payment is received.

  7. 7. Do you offer discounts?

    Discount might be applicable if you purchase in bulk. For bulk purchase orders, minimum of 5 units on each SKUs, or multiple SKUs with total quantity of more than 5 units is required. Please contact your assigned account executive or info@dropshipzone.com.au for more information. Our staff will get back to you regarding that matter.

    • SKU and the SKU quantity
    • Delivery Address or Suburb and Postcode

    If delivery address is not provided nor confirmed, we can only provide quote without postage charge and postage costs will be charged separately

  1. 1. Do you ship to an international address?

    Currently, we are only drop shipping within Australia. However, we can arrange the container order to be shipped overseas, please contact our team for more information if you would like to make a bulk purchase delivering to overseas.

  2. 2. How are the items being delivered?

    Item is delivered via Australia Post, Aramex, Toll, Allied Express or Hunter Express, according to the size and weight of the item. Tracking number will be provided after the item is dispatched.

  3. 3. Can I use my own delivery service?

    No, we only use our nominated carriers for delivery

  4. 4. How can I cancel my order?

    There is a "Cancel Orders" button on the right top of the Orders History tab after logging into account. You can select the order you would like to cancel and click the “Cancel Orders” button. There would be a message to inform client if the order is cancelled successfully. If the order is not cancelled successfully by clicking the button,please contact our team to request order cancellation. Please note that we can only cancel your order if the item has not been dispatched from the warehouse. We endeavor to send the product out to the customer in a timely manner through a fast and automated dispatching system, though some orders might not be able to be cancelled, please trust that our account executives are trying their best they can and attending to the message.

  5. 5. How long does it take to ship to my customers?

    Estimated delivery time frames are as follow:

    • For VIC customers, in approximately 3 - 5 working days;
    • For NSW, SA, ACT customers, in approximately 4 - 8 working days;
    • For QLD, NT, WA, and TAS customers, in approximately 7 - 10 working days.
    NOTE:
    • Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1-2 working days after the receipt of cleared payment).
    • We are unable to guarantee delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee neither.
    • Due to the ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases would be appreciated.
    • For more details, please refer to “Shipping and service updates during the COVID19 pandemic” file under Dropshipzone My Account-“System Updates” tab.
  6. 6.When will the item be dispatched?

    Most items will be dispatched the very next day after full payment is received.

  7. 7.Can I come to your warehouse to pay and pick up the item?

    Pick up option is not available in order to maintain our distribution centers’ dispatch efficiency. And payment option is via PayPal only.

  8. 8.Where can I find the delivery information?

    Tracking information will be emailed to you. Alternatively, you can view it in the “Shipped” tab on the “Orders History” page.

  9. 9.What is printed on the carton and can I print my logo on it?

    Our brand logo is printed on the cartons but no contact details are printed or inserted in the carton. We do not provide customized cartons, so we are unable to print your slogan on the carton.

  10. 10.Would the postage label contain your company name?

    Yes, sender information is on the shipping label including our company name and address.

  11. 11.What do I do if I need to change the delivery address?

    You can change the delivery address only before the products are dispatched from Dropshipzone. Once the item is dispatched, we will not be able to change it. You can edit the shipping address if the orders are not submitted under "Not Submitted" tab on "Orders History" page. If the order is submitted, please contact customerservice@dropshipzone.com.au to change the shipping address before the products are dispatched.

  1. 1.Do you offer any warranty?
    • All products except electronics products come with a 12-month warranty for you to get refunds or replacements. Electronics products come with a 3-month warranty. The following terms and conditions apply to the warranty:
      • Damages due to misuse by the user or during delivery will not be covered by our warranty
      • Warranty does not cover any accessories or bonus gifts. In regards to accessory and bonus gift, they would be noted in our listing would, include (but limited to) battery, carry bag, etc.
    • Damage on Arrival (DOA)

      Warranty only applies to items that are broken on arrival or appear not to be functioning on initial usage. The following terms and conditions apply to DOA warranty:

      • You or your customers must check the item(s) and report the damages or faults to us by email with pictures or videos attached after receiving the item(s). We reserve the right to refuse any claims made after our warranty timeframe or additional charges (postage and handling fee) may apply.
      • Please do not return any faulty item to us without our approval

    More information is available on our Warranty and Return Page.

  2. 2.What should I do if there is a part missing?

    Please confirm with the customer that he/she has checked the packaging very thoroughly as the small components might become loosen during the shipping. If there is a part missing, please contact us immediately so that we can offer our assistance.

  3. 3.Refund and replacement

    Refund and replacement generally take up to 2 working days to process, and we will notify you after it has been processed.

    NOTE:
    • A refund or replacement will not be provided if products are being misused, mishandled, or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
  1. 1.Can I set my own selling price?

    Yes, you can set your own selling prices.

  2. 2.Where can I find the inventory for each product?

    You can check the stock level under the QOH column in the detailed product information CSV file, which can be downloaded from the “Download SKU” tab under your Dropshipzone account. You will also receive the updated inventory via email on a daily basis. Stock inventory will be updated automatically on your Shopify account if you are using the Sofortig app.

  3. 3.Does Dropshipzone provide website setup services?

    Unfortunately, we do not provide website setup services. Our detailed user manual which provides step-by-step instructions on orders upload and operation is available for download from the “User Manual” tab. All products information is available on the “Download SKU” tab under your Dropshipzone account. Our Shopify app, Sofortig, and API are also available for effortless integration and operation.

  4. 4.How many products do I need to order in minimum?

    There is no minimum order on Dropshipzone. You can start with just one product.

  5. 5.Are my personal details safe?

    Dropshipzone respects everyone’s privacy and keep critical data safe. Please refer to our privacy policy for more detailed information.

  6. 6.Does Dropshipzone communicate with my customer?

    Dropshipzone will not communicate with your customers in any circumstances.

  • My Account
    1. 1. How do I register as a new customer?

      Thanks for your interest and support in Dropshipzone. You can find “Sign Up” in the top right corner of our website or “Sign Up Now” at the footer of each page. Remember to subscribe to our newsletter as well to stay tuned for our specials.

    2. 2. Is the Australian Business Number (ABN) required for registration?

      ABN is required for account registration.

    3. 3. Can I register without a company name?

      Company name is compulsory for account registration.

    4. 4. Is my website required for registration?

      You have to provide your website for your account registration.

    5. 5. How do I login to my account?

      Click "Log In" in the top right corner of Dropshipzone website and fill in your email address and password.

    6. 6. What should I do if I forget my password?

      To retrieve the password, click “Forgot Password?” and enter your email address on the login page. A password reset URL will be sent to your email to reset your password.

    7. 7. How do I change my personal details?

      Login to your account and edit the information on the “Profile” tab.

    8. 8. How do I subscribe to the newsletter?

      Login to your account and tick the box of "Subscribe to our newsletter" at the bottom of the "Profile" tab then click the “SAVE” button.

    9. 9. How do I unsubscribe from your newsletter?

      Login to your account and untick the box of "Subscribe to our newsletter" at the bottom of the "Profile" tab then click the “SAVE” button. Alternatively, there is an unsubscribe link on the newsletter email you receive from us.

    10. 10. Is my company logo required to download images?

      The company logo is an optional feature. We provide the option of adding a watermark to the product images with your logo.

    11. 11. How can I obtain product photos and details to utilize?

      Go to the "Download SKU" tab under My Account and submit your download request for any SKU. You also have the option to add a watermark to the product images. Your request will be processed by the system within 10-20 minutes.

      Once your download request is approved, you will be able to see the SKUs under the "My SKU" tab. You can tick the SKUs you wish to download.

      These files will be in a zip file. Simply download the file to find the product images and descriptions.

      Alternatively, you can download the data feed in CSV format which contains all the SKU information directly from the General product SKU list “Download” tab.

    12. 12. Do I need to pay any amount during or after registration?

      It is free to register and get an account approval on Dropshipzone. There is no monthly fee, subscription fee, or membership fee. You can select items from Dropshipzone and sell them online free of charge. You are required to pay for the order only when the order is sent to the warehouse for dispatch.

  • Payment
    1. 1. What payment method do you accept?

      We accept PayPal and credit card. When you are directed to the PayPal website, you can choose to pay by logging into your PayPal account or pay by credit card.

    2. 2. What credit card do you accept?

      We accept VISA and Mastercard.

    3. 3. How long does it take to confirm the payment?

      Dropshipzone will only dispatch items when full payment is received. Payment generally takes 1-2 days to process. In some exceptional cases, such as PayPal e-cheque, it could take up to 7 days or more.

    4. 4. Is lay-by available?

      Unfortunately, lay-by is not available.

    5. 5. Is the product cost inclusive of GST?

      Yes. All product costs are GST inclusive.

    6. 6. Is shipment before payment available?

      No, all orders will be dispatched after the payment is received.

    7. 7. Do you offer discounts?

      Discounts might be applicable if you purchase in bulk. For bulk purchase orders, minimum of 5 units on each SKUs, or multiple SKUs with a total quantity of more than 5 units is required. Please contact your assigned account executive or info@dropshipzone.com.au for more information. Our staff will get back to you regarding that matter.

      • SKU and the SKU quantity
      • Delivery Address or Suburb and Postcode

      If the delivery address is not provided nor confirmed, we can only provide quote without postage charge and postage costs will be charged separately

  • Shipping
    1. 1. Do you ship to an international address?

      Currently, we are only drop shipping within Australia. However, we can arrange the container order to be shipped overseas, please contact our team for more information if you would like to make a bulk purchase delivering to overseas.

    2. 2. How are the items being delivered?

      Item is delivered via Australia Post, Aramex, Toll, Allied Express, or Hunter Express, according to the size and weight of the item. The tracking number will be provided after the item is dispatched.

    3. 3. Can I use my own delivery service?

      No, we only use our nominated carriers for delivery

    4. 4. How can I cancel my order?

      There is a "Cancel Orders" button on the right top of the Orders History tab after logging into the account. You can select the order you would like to cancel and click the “Cancel Orders” button. There would be a message to inform the client if the order is cancelled successfully. If the order is not cancelled successfully by clicking the button,please contact our team to request order cancellation. Please note that we can only cancel your order if the item has not been dispatched from the warehouse. We endeavor to send the product out to the customer in a timely manner through a fast and automated dispatching system, though some orders might not be able to be cancelled, please trust that our account executives are trying their best they can and attending to the message.

    5. 5. How long does it take to ship to my customers?

      Estimated delivery time frames are as follow:

      • For VIC customers, in approximately 3 - 5 working days;
      • For NSW, SA, ACT customers, in approximately 4 - 8 working days;
      • For QLD, NT, WA, and TAS customers, in approximately 7 - 10 working days.
      NOTE:
      • Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1-2 working days after the receipt of cleared payment).
      • We are unable to guarantee delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee neither.
      • Due to the ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases would be appreciated.
      • For more details, please refer to the “Shipping and service updates during the COVID19 pandemic” file under Dropshipzone My Account-“System Updates” tab.
    6. 6.When will the item be dispatched?

      Most items will be dispatched the very next day after full payment is received.

    7. 7.Can I come to your warehouse to pay and pick up the item?

      Pick up option is not available in order to maintain our distribution centers’ dispatch efficiency. And payment option is via PayPal only.

    8. 8.Where can I find the delivery information?

      Tracking information will be emailed to you. Alternatively, you can view it in the “Shipped” tab on the “Orders History” page.

    9. 9.What is printed on the carton and can I print my logo on it?

      Our brand logo is printed on the cartons but no contact details are printed or inserted in the carton. We do not provide customized cartons, so we are unable to print your slogan on the carton.

    10. 10.Would the postage label contain your company name?

      Yes, sender information is on the shipping label including our company name and address.

    11. 11.What do I do if I need to change the delivery address?

      You can change the delivery address only before the products are dispatched from Dropshipzone. Once the item is dispatched, we will not be able to change it. You can edit the shipping address if the orders are not submitted under the "Not Submitted" tab on the "Orders History" page. If the order is submitted, please contact customerservice@dropshipzone.com.au to change shipping address before the products are dispatched.

  • Warranty
    1. 1.Do you offer any warranty?
      • All products except electronics products come with a 12-month warranty for you to get refunds or replacements. Electronics products (SKU starts with V28-) come with a 3-month warranty. The following terms and conditions apply to the warranty:
        • Damages due to misuse by the user or during delivery will not be covered by our warranty
        • The warranty does not cover any accessories or bonus gifts. In regards to accessory and bonus gift, they would be noted in our listing would, include (but limited to) battery, carry bag, etc.
      • Damage on Arrival (DOA)

        Warranty only applies to items that are broken on arrival or appear not to be functioning on initial usage. The following terms and conditions apply to DOA warranty:

        • You or your customers must check the item(s) and report the damages or faults to us by email with pictures or videos attached after receiving the item(s). We reserve the right to refuse any claims made after our warranty timeframe or additional charges (postage and handling fee) may apply.
        • Please do not return any faulty item to us without our approval

      More information is available on our Warranty and Return Page.

    2. 2.What should I do if there is a part missing?

      Please confirm with the customer that he/she has checked the packaging very thoroughly as the small components might become loosen during the shipping. If there is a part missing, please contact us immediately so that we can offer our assistance.

    3. 3.Refund and replacement

      Refund and replacement generally take up to 2 working days to process, and we will notify you after it has been processed.

      NOTE:
      • A refund or replacement will not be provided if products are being misused, mishandled, or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
  • Others
    1. 1.Can I set my own selling price?

      Yes, you can set your own selling prices.

    2. 2.Where can I find the inventory for each product?

      You can check the stock level under the QOH column in the detailed product information CSV file, which can be downloaded from the “Download SKU” tab under your Dropshipzone account. You will also receive the updated inventory via email on a daily basis. Stock inventory will be updated automatically on your Shopify account if you are using the Sofortig app.

    3. 3.Does Dropshipzone provide website setup services?

      Unfortunately, we do not provide website setup services. Our detailed user manual which provides step by step instructions on orders upload and operation, is available for download from “User Manual” tab. All products information is available on the “Download SKU” tab under your Dropshipzone account. Our Shopify app, Sofortig, and API are also available for effortless integration and operation.

    4. 4.How many products do I need to order in minimum?

      There is no minimum order on Dropshipzone. You can start with just one product.

    5. 5.Are my personal details safe?

      Dropshipzone respects everyone’s privacy and keeps critical data safe. Please refer to our privacy policy for more detailed information.

    6. 6.Does Dropshipzone communicate with my customer?

      Dropshipzone will not communicate with your customers in any circumstances.

Start your business today!

Sign up now