Frequently Asked Questions

  • My Account
  • Payment
  • Shipping
  • Warranty
  • Suppliers
  1. 1. How do I sign up?

    Easy! Simply click the ‘Get Started’ button in the top right corner of our website.

    If you provide everything we need, we’ll typically get back to you within 2 business days to approve your account.

  2. 2. What do I need to get started?

    All you will need to get started:
    - Active ABN or ACN
    - Company name
    - Link to your online store

  3. 3. How much does it cost?

    It's free to sign up to Dropshipzone. In fact, we don’t charge any upfront costs, subscription fees, or membership fees. 

  4. 4. Can I register without a company name?

    No, you’ll need to provide your company name to get started with Dropshipzone.

  5. 5. Is my website required for registration?

    Yes, you need to provide your website for your account registration.

  6. 6. How do I login to my account?

    Click ‘Log In’ in the top right corner of our website and fill in your email address and password.

  7. 7. What should I do if I forget my password?

    Don’t sweat. You’ll have to reset your password by clicking ‘Log In’ in the top right corner. Click ‘Forgot Password?’ and enter your email address. We’ll promptly email you with a link to reset your password.

  8. 8. How do I change my personal details?

    Log in to your account and edit the information under the ‘Profile’ tab.

  9. 9. How do I subscribe to your newsletter?

    We’re so happy to keep you in the loop. Log in to your account and tick the box ‘Subscribe to our newsletter’ at the bottom of the ‘Profile’. Don’t forget to click the ‘Save’ button to make sure you’re on the list. You’ll never miss an upcoming promo again!

  10. 10. How do I unsubscribe from your newsletter?

    We’ll be sad to see you go, but we understand it’s nothing personal. 

    Log in to your account and untick the box ‘Subscribe to our newsletter’ at the bottom of the ‘Profile’ tab. Finally, click the ‘Save’ button. Alternatively, you can unsubscribe directly from the newsletter by navigating to the footer.

  11. 11. Is my company logo required to download images?

    No, you don’t need to supply your logo to download images. We give you this option to simply make it easier for you to sell online on the go.

  12. 12. How can I get product images and details?

    Go to the ‘Download SKU’ tab under ‘My Account’ and submit your download request for any SKU. You’ll receive everything you need in a Zip file within a few minutes. Or you can download the full SKU list with image link for any SKU. You can use the image link on the file to download the images with high resolution. 

  13. 13. How can I add my logo to product images?

    Go to the ‘Download SKU’ tab under ‘My Account’. Upload your logo then click ‘Save’. You can submit your download request for any SKU. It typically takes around 5 minutes to process these requests.  

    Once your download request is approved, you’ll then be able to see the corresponding SKUs under the ‘My SKU’ tab. Simply tick the SKUs that you wish to download.

    To make it easier for you, we provide SKU details in a zip file. Download the file to view the product images and descriptions

  14. 14. How can I check stock levels for each product?

    It’s easy. In your Dropshipzone account, go to ‘Download SKU’ to download detailed product information. You can check the stock level under the QOH column in the CSV file. 

    If you’re using our Shopify app Sofortig, your stock levels will sync automatically for many products. We also send regular emails with inventory updates.

  15. 15. Does Dropshipzone communicate with my customer?

    As a Retailer, you are responsible for managing your own relationships with customers. We won’t communicate with your customers under any circumstances.

  1. 1. What payment method do you accept?

    You have the option to pay for your order using Credit Card, Credit Limit, or PayPal. 

  2. 2. How long does it take to confirm the payment?

    Usually, it takes around 1-2 days for payment to be processed. We only dispatch items once full payment is received.

  3. 3. Is the product cost inclusive of GST?

    Yep, all product costs are GST inclusive.

  4. 4. Can you ship items before I pay for them?

    No, we can’t dispatch an order until full payment is received.

  5. 5. Do you offer discounts?

    Discounts might apply if you purchase in bulk. In this case, you’ll need to hold the stock yourself. To place a bulk order, you’ll need to meet certain requirements: 

    -Order of one SKU with 10 units or above to one location, or
    -Total order over $3,000 (GST inclusive) with each SKU less than 10 units to one location

    You can submit your bulk order request here. For more information, you can also contact your Dropshipzone account manager. In your email, please add the following information:

    -SKU and the SKU quantity
    -Delivery address or suburb and postcode

    Without your delivery address, we can still provide a quote but it won’t include postage charges. In this case, please be aware that additional postage costs will apply.

  1. 1. Do you ship internationally?

    Currently, we only ship to Australia. However, you may be able to arrange a container order to be shipped elsewhere overseas. You can contact our team for more information if you’d like to make a bulk purchase delivering to overseas.

  2. 2. How are the items being delivered?

    The items will be dropshipped by our Suppliers through their chosen couriers. 

  3. 3. Can I use my own delivery service?

    No, we only use couriers nominated by our Suppliers.

  4. 4. How can I cancel my order?

    If you would like to cancel an order, please go to ‘Cancel Orders’ in the top right of the Order History tab after logging into your account. Simply select the order you would like to cancel and click ‘Cancel Order’. 

    Once your order has been canceled successfully, you will receive a confirmation message. If your order can’t be canceled in your account, you can contact our team to request order cancellation. Please note that your order can only be cancelled if your items have not been dispatched already.

  5. 5. How long does it take to ship to my customers?

    Delivery time frames vary depending on the individual Supplier and their nominated courier. More information about shipping is available here.

     
  6. 6.When will the item be dispatched?

    Depending on the Supplier, most items will be dispatched within 1-2 business days after receiving full payment.

  7. 7.Do you have a pick up option?

    At this stage we don’t have a pick up option.

  8. 8.Where can I find the delivery information?

    Tracking details will be emailed to you. Alternatively, you can view that information by going to ‘Orders History’ under ‘Shipped’ in your account.

  9. 9.Does the shipping label have the Supplier’s details?

    Yes, sender information is on the shipping label including company name and address.

  10. 10.What if I need to change the delivery address?

    Once you’ve placed an order through Dropshipzone, order details can’t be changed. However, you can cancel the order and place the order with a different address.

  1. 1.Do you offer any warranty?

    At a minimum, most of our Suppliers offer a 12-month warranty on products, unless stated otherwise. Some products will be provided with an extended warranty. 

    Warranty covers products that are found to be faulty or damaged, except if stated otherwise on the product listing or sold as an accessory or bonus gift. This is noted on individual product listings.

    Please refer to the individual product listing for the warranty period. More information is available here.

  2. 2.What happens if my product is damaged or missing a part?

    Warranty applies to items that are damaged on arrival or appear not to be functioning on initial usage. If this is the case, please ask your customer for images or videos of any damages or faults upon arrival, then promptly open a case via My Account - Order History - Order Page.

    If there appears to be a part missing, make sure your customer has checked the packaging thoroughly as small components may become loose during shipping. After a thorough check, if they fail to find the missing part, kindly contact us immediately so that we can offer our assistance.

    Damages that occur as a result of misuse of the product by the customer or during delivery will not be covered by warranty. In addition, warranty does not cover normal wear and tear or damage to external product packaging only.

    We reserve the right to refuse any claims made after our warranty timeframe and additional charges (postage and handling fee) may apply. Please do not return any faulty item to us without our approval.

    As always, please refer to the individual product listing for the warranty period. More information is available here.

  3. 3.What about refunds and replacements?

    Once a refund or replacement has been approved, it generally takes up to 2 business days to process. We’ll notify you as soon as the refund or replacement has been processed. 

    Note: A refund or replacement will not be provided if products are being misused, mishandled, or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

  1. 1. What do I need to get started as a Supplier on Dropshipzone?

    To get started, you’ll need an active ABN or ACN. Your company must be registered for GST. You’ll also need to share basic information including your name, website and warehouse address. You’ll need to hold physical inventory in Australia with blind dropshipping capability, plus provide a minimum 12-month warranty across your products sold on Dropshipzone.

  2. 2. How much does it cost to join Dropshipzone as a Supplier?

    Dropshipzone is free to join. We don’t charge any upfront costs, subscription fees or membership fees. We only charge you a commission fee for each successfully fulfilled order.

  3. 3. How do I create an account?

    Creating an account on Dropshipzone is easy! With just a few clicks, you can get started and have instant access to hundreds of Suppliers all around Australia. Here’s how to become a Supplier. 

  4. 1. From the Dropshipzone homepage, go to the top navigation bar and click ‘Supply’. 

  5. 2. Select Become a Supplier. 

  6. 3. Fill out the Supplier Registration form. 

  7. After completing the Supplier Registration form, you’ll typically hear back from us within 1-2 business days. Once approved, you’ll receive our Terms and Conditions, and your commission rate. Confirm and send back the Terms and Conditions. Once these are received by Dropshipzone, we will create and activate your account.

  8. 4. How do I log into my account?

    Once your account has been activated, you can log in and start adding your products. Follow the steps below to log in to the Supplier Portal. 

  9. 1. From the Dropshipzone homepage, go to the ‘Supply’ tab. 

  10. 2. Click the ‘Log In’ and select ‘Supplier Portal’ from the drop-down menu. 

  11. 3. Enter the email and password you used at sign-up to access the Supplier Portal. 

  12. If you can’t log into your account, check that you have received an activation email from your Account Manager. If your account is active, check that your login details are correct. You may also experience temporary lockouts due to multiple unsuccessful login attempts, network connectivity issues or server maintenance. If the issue persists, please contact supply@dropshipzone.com.au.

  13. 5. Do I have to provide a warranty on products offered on Dropshipzone?

    We encourage Suppliers to provide a 12-month warranty on all products sold through Dropshipzone. If you’re providing an express or extended warranty period, you must include the warranty period in the product listing. Suppliers must comply with any warranties they have provided.

  14. All products offered on Dropshipzone fall under the Australian Consumer Law, which automatically grants certain customer guarantees. These can last beyond a business’ stated warranty period and cannot be waived. Please refer to our Supplier Service Level Agreement for more information.

  15. 6. Do I need to provide an RRP for my products offered on Dropshipzone?

    No. Providing an RRP is optional. It is a useful addition to provide a benchmark for Retailers, who can then price your products accordingly.

  16. 7. What products can I list on Dropshipzone?

    Dropshipzone welcomes products across a wide range of categories. Our top product categories include furniture, appliances, pet supplies, sports and outdoors, and health and beauty. If you’re unsure about a certain product, please refer to our Banned Products Policy. 

  17. While the sale of alcohol is not prohibited on Dropshipzone, there are certain rules and regulations Suppliers need to follow. They can be viewed in our Sale of Alcohol policy here. Some products cannot be sold on Dropshipzone according to Australian product safety laws. It is the responsibility of Dropshipzone Suppliers to keep abreast of product safety obligations according to the law. You can find an updated list of banned products in the Australian market at Product Safety Australia.

  18. 8. Do I need to offer international shipping?

    Currently, Dropshipzone is focused on supporting Australia. While some Suppliers will ship to New Zealand, it isn’t essential.

  19. 9. What are Dropshipzone’s shipping requirements?

    As a Dropshipzone Supplier, we require you to provide us with shipping and tracking information within 2 business days of receiving the order. Please refer to our Supplier Service Level Agreement for more information.

  20. 10. What is Dropshipzone’s commission structure?

    When you join Dropshipzone, you will be sent our Terms and Conditions alongside your negotiated commission rate. This is a calculated percentage of each sale you make on our platform.

  21. 11. When do I get paid for my sales?

    You will receive your payment within 7 calendar days after the RCTI generation. Once your payment is processed, you will also receive a remittance email from Dropshipzone.

  • My Account
    1. 1. How do I register as a new customer?

      Thanks for your interest and support in Dropshipzone. You can find “Sign Up” in the top right corner of our website or “Sign Up Now” at the footer of each page. Remember to subscribe to our newsletter as well to stay tuned for our specials.

    2. 2. Is the Australian Business Number (ABN) required for registration?

      ABN is required for account registration.

    3. 3. Can I register without a company name?

      Company name is compulsory for account registration.

    4. 4. Is my website required for registration?

      You have to provide your website for your account registration.

    5. 5. How do I login to my account?

      Click "Log In" in the top right corner of Dropshipzone website and fill in your email address and password.

    6. 6. What should I do if I forget my password?

      To retrieve the password, click “Forgot Password?” and enter your email address on the login page. A password reset URL will be sent to your email to reset your password.

    7. 7. How do I change my personal details?

      Log in to your account and edit the information on the “Profile” tab.

    8. 8. How do I subscribe to the newsletter?

      Log in to your account and tick the box of "Subscribe to our newsletter" at the bottom of the "Profile" tab then click the “SAVE” button.

    9. 9. How do I unsubscribe from your newsletter?

      Log in to your account and untick the box of "Subscribe to our newsletter" at the bottom of the "Profile" tab then click the “SAVE” button. Alternatively, there is an unsubscribe link on the newsletter email you receive from us.

    10. 10. Is my company logo required to download images?

      The company logo is an optional feature. We provide the option of adding a watermark to the product images with your logo.

    11. 11. How can I obtain product photos and details to utilize?

      Go to the "Download SKU" tab under My Account and submit your download request for any SKU. You also have the option to add a watermark to the product images. Your request will be processed by the system within 10-20 minutes.

      Once your download request is approved, you will be able to see the SKUs under the "My SKU" tab. You can tick the SKUs you wish to download.

      These files will be in a zip file. Simply download the file to find the product images and descriptions.

      Alternatively, you can download the data feed in CSV format which contains all the SKU information directly from the General product SKU list “Download” tab.

    12. 12. Do I need to pay any amount during or after registration?

      It is free to register and get an account approval on Dropshipzone. There is no monthly fee, subscription fee, or membership fee. You can select items from Dropshipzone and sell them online free of charge. You are required to pay for the order only when the order is sent to the warehouse for dispatch.

  • Payment
    1. 1. What payment method do you accept?

      We accept PayPal and credit card. When you are directed to the PayPal website, you can choose to pay by logging into your PayPal account or pay by credit card.

    2. 2. What credit card do you accept?

      We accept VISA and Mastercard.

    3. 3. How long does it take to confirm the payment?

      Dropshipzone will only dispatch items when full payment is received. Payment generally takes 1-2 days to process. In some exceptional cases, such as PayPal e-cheque, it could take up to 7 days or more.

    4. 4. Is lay-by available?

      Unfortunately, lay-by is not available.

    5. 5. Is the product cost inclusive of GST?

      Yes. All product costs are GST inclusive.

    6. 6. Is shipment before payment available?

      No, all orders will be dispatched after the payment is received.

    7. 7. Do you offer discounts?

      Discounts might be applicable if you purchase in bulk. For bulk purchase orders, minimum of 5 units on each SKUs, or multiple SKUs with a total quantity of more than 5 units is required. Please contact your assigned account executive or info@dropshipzone.com.au for more information. Our staff will get back to you regarding that matter.

      • SKU and the SKU quantity
      • Delivery Address or Suburb and Postcode

      If the delivery address is not provided nor confirmed, we can only provide quote without postage charge and postage costs will be charged separately

  • Shipping
    1. 1. Do you ship to an international address?

      Currently, we are only drop shipping within Australia. However, we can arrange the container order to be shipped overseas, please contact our team for more information if you would like to make a bulk purchase delivering to overseas.

    2. 2. How are the items being delivered?

      Item is delivered via Australia Post, Aramex, Toll, Allied Express, or Hunter Express, according to the size and weight of the item. The tracking number will be provided after the item is dispatched.

    3. 3. Can I use my own delivery service?

      No, we only use our nominated carriers for delivery

    4. 4. How can I cancel my order?

      There is a "Cancel Orders" button on the right top of the Orders History tab after logging into the account. You can select the order you would like to cancel and click the “Cancel Orders” button. There would be a message to inform the client if the order is cancelled successfully. If the order is not cancelled successfully by clicking the button,please contact our team to request order cancellation. Please note that we can only cancel your order if the item has not been dispatched from the warehouse. We endeavor to send the product out to the customer in a timely manner through a fast and automated dispatching system, though some orders might not be able to be cancelled, please trust that our account executives are trying their best they can and attending to the message.

    5. 5. How long does it take to ship to my customers?

      Estimated delivery time frames are as follow:

      • For VIC customers, in approximately 3 - 5 working days;
      • For NSW, SA, ACT customers, in approximately 4 - 8 working days;
      • For QLD, NT, WA, and TAS customers, in approximately 7 - 10 working days
       
      Due to the Covid-19 pandemic, there is an update on the courier estimated delivery time as below:
      • For VIC customers, in approximately 8 - 13 working days;
      • For NSW, SA, ACT customers, in approximately 10 - 15 working days;
      • For QLD, NT, WA, and TAS customers, in approximately 12 - 19 working days
      NOTE:
      • Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1-2 working days after the receipt of cleared payment).
      • We are unable to guarantee delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee neither.
      • Due to the ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases would be appreciated.
      • For more details, please refer to the “Shipping and service updates during the COVID19 pandemic” file under Dropshipzone My Account-“System Updates” tab.
    6. 6.When will the item be dispatched?

      Most items will be dispatched the very next day after full payment is received.

    7. 7.Can I come to your warehouse to pay and pick up the item?

      Pick up option is not available in order to maintain our distribution centers’ dispatch efficiency. And payment option is via PayPal only.

    8. 8.Where can I find the delivery information?

      Tracking information will be emailed to you. Alternatively, you can view it in the “Shipped” tab on the “Orders History” page.

    9. 9.What is printed on the carton and can I print my logo on it?

      Our brand logo is printed on the cartons but no contact details are printed or inserted in the carton. We do not provide customized cartons, so we are unable to print your slogan on the carton.

    10. 10.Would the postage label contain your company name?

      Yes, sender information is on the shipping label including our company name and address.

    11. 11.What do I do if I need to change the delivery address?

      You can change the delivery address only before the products are dispatched from Dropshipzone. Once the item is dispatched, we will not be able to change it. You can edit the shipping address if the orders are not submitted under the "Not Submitted" tab on the "Orders History" page. If the order is submitted, please contact customerservice@dropshipzone.com.au to change shipping address before the products are dispatched.

  • Warranty
    1. 1.Do you offer any warranty?
      • Dropshipzone generally offers a 12-month warranty on all products, unless stated otherwise. Some products will be provided with an extended warranty. Please refer to the product listing for the warranty period. The following terms and conditions apply to the warranty:
        • Damages due to misuse by the user or during delivery will not be covered by our warranty
        • The warranty does not cover any accessories or bonus gifts. In regards to accessory and bonus gift, they would be noted in our listing would, include (but limited to) battery, carry bag, etc.
      • Damage on Arrival (DOA)

        Warranty only applies to items that are broken on arrival or appear not to be functioning on initial usage. The following terms and conditions apply to DOA warranty:

        • You or your customers must check the item(s) and report the damages or faults to us by email with pictures or videos attached after receiving the item(s). We reserve the right to refuse any claims made after our warranty timeframe or additional charges (postage and handling fee) may apply.
        • Please do not return any faulty item to us without our approval

      More information is available on our Warranty and Return Page.

    2. 2.What should I do if there is a part missing?

      Please confirm with the customer that he/she has checked the packaging very thoroughly as the small components might become loosen during the shipping. If there is a part missing, please contact us immediately so that we can offer our assistance.

    3. 3.Refund and replacement

      Refund and replacement generally take up to 2 working days to process, and we will notify you after it has been processed.

      NOTE:
      • A refund or replacement will not be provided if products are being misused, mishandled, or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
  • Marketplace
    1. 1.When will the transition to a B2B marketplace take place?

      Dropshipzone will transition to a B2B marketplace on 3 October 2022.

    2. 2.I’m a retailer with Dropshipzone. What does this change mean for me?

      If you’re a retailer with Dropshipzone, you’ll benefit from more products to offer your customers. We’ve recently expanded our Supplier Program, which means greater access to unique and trending products across a broader range of categories.

      As part of our transition to a marketplace, you’ll also start transacting directly with individual Suppliers from 3 October 2022. This should make the process faster and more efficient, freeing you up to focus on other parts of running your business. We’ll be sending out new terms and conditions detailing the operational changes prior to October 3.

    3. 3.I’m a Supplier with Dropshipzone. What does this change mean for me?

      If you’re a Supplier with Dropshipzone, it’s important to know that we’re moving to a commission-based model effective 3 October 2022. That means we’ll take a percentage, otherwise known as a commission, of each sale that occurs on Dropshipzone. We’ll be sending out more information detailing the change, including new terms and conditions, prior to October 3.

      As part of our transition to a marketplace, you’ll benefit from the ability to increase your marketing exposure, improve your SEO, and better build your online presence. We’ll display your store name to retailers on Dropshipzone to help you with brand building, reputation management, and expand your retailer network.

    4. 4.What is a commission and how much commission is charged?

      A commission is a certain percentage of the order item value of a product. This will differ across categories and subcategories and will be outlined prior to 3 October 2022 in new terms and conditions.

    5. 5.Will Dropshipzone still be free to join?

      Yep, Dropshipzone will remain free to join. With Dropshipzone, there are no set up costs, registration fees, lock-in contracts, or subscription fees.

      As part of our transition to a marketplace, we’ll simply charge individual suppliers a commission for each successfully fulfilled order. We’ll clearly outline the commission structure in new terms and conditions which we’ll distribute prior to 3 October 2022.

    6. 6.As a retailer, will I still be able to access the existing inventory on Dropshipzone?

      Of course!

      You’ll still be able to access products from brands listed under ‘All Categories’ and ‘Brand’ in the top navigation bar on the Dropshipzone website. Dropshipzone will continue to manage the fulfilment and shipping of these products from warehouses in Melbourne, Australia.

      Over time, you’ll also gain access to more products offered by third-party suppliers with inventory located in Australia who will manage fulfilment and shipping on your behalf.

    7. 7.Will I still be able to dropship from Dropshipzone?

      Yes!

      Unlike many other B2B marketplaces, you’ll be able to dropship directly from any supplier on the Dropshipzone platform.

      You’ll still be able to list and sell products in your online store before paying for them. As is the case right now, once a customer places an order in your online store, the order will be shipped only after you’ve paid the supplier.

    8. 8.What about minimum order quantities? Any changes there?

      Nope, it’s business as usual.

      Unlike many other B2B marketplaces, as we’re focused on dropshipping, you still won’t need to meet minimum order quantities.

    9. 9.Will you still offer promotions?

      Yep!

      Even better, with more suppliers, you’ll get access to even more relevant promotions.

    10. 10.Will there be any changes to Sofortig?

      No, there won’t be any changes to Sofortig.

      For retailers using Dropshipzone with Shopify, we still encourage you to download the Sofortig app and take advantage of instant product, inventory and order sync, as well as our automatic shipping fee calculator.

      If you’re wondering, Sofortig is a Shopify app developed in-house by Dropshipzone to make scaling your ecommerce business easier.

    11. 11.I use Dropshipzone with API integration. Do I need to make any changes to my API?

      No. Your current integration will still be compatible with Dropshipzone after the transition.

    12. 12.Will I still be able to place bulk purchase orders through Dropshipzone?

      Yes, bulk purchase will still be available through Dropshipzone. If you’re interested, you can find out more about our bulk dropshipping program here.

    13. 13.Will the payment process change?

      No, there won’t be any changes to the payment process on Dropshipzone.

    14. 14.How will this affect delivery times?

      Delivery timeframes will vary for different suppliers. You will need to check the specified delivery timeframe for any given supplier and adjust your own delivery policy across your sales channels accordingly.

      Because we’re all about speed and ease, Dropshipzone suppliers must be based in Australia and can only upload inventory that’s located within Australia.

    15. 15.What products will be eligible for sale on Dropshipzone?

      As we do now, Dropshipzone will welcome products across a wide range of categories. We’ll circulate an Eligible Product Listing Policy prior to our transition to a marketplace on 3 October 2022.

    16. 16.Will I have to ask permission to add products to my online store or sell through marketplaces?

      All suppliers on Dropshipzone have chosen to be on the platform. Therefore, you can start adding items freely to your store as soon as you sign in.

    17. 17.Will I be able to reach out to individual suppliers directly?

      Yes, as a retailer you’ll be able to message a supplier directly. This is yet another benefit you’ll get as a retailer from Dropshipzone transitioning to a B2B marketplace model.

      Please remember, however, that since suppliers will be working hard to fulfill orders, it may be best to only contact them when absolutely necessary for a quick response and resolution.

    18. 18.What is a retailer? What is a supplier?

      Not sure whether you should be a retailer or supplier? We’ve created a quick explainer to help you choose the account that best suits your needs. Retailer:       ● You’re looking to expand your inventory by adding products from manufacturers, suppliers and brands into your online store       ● You want to sell products directly to customers (B2C)       ● You don't have inventory on hand in Australia, but you plan to sell to customers using a dropshipping          fulfilment method Supplier:       ● You have your own products that you’re looking to dropship       ● You’re looking to use Dropshipzone to expand the reach of your products       ● You have inventory on hand in Australia and you’re ready to fulfil orders Still unsure? Drop us a line at info@dropshipzone.com.au and we’ll help you choose the right account for your business.

    19. 19.Am I eligible to become a supplier with Dropshipzone?

      To be eligible as a supplier with Dropshipzone, you’ll need to:        ● Have an active ABN or ACN        ● Hold physical inventory in Australia with dropship capability        ● Provide a minimum 12-month product warranty After you register your interest, we’ll circulate our supplier registration form, T&Cs, and undertake a quality assessment.

      Dropshipzone is a curated platform, to ensure we provide the best dropshipping experience possible to our retailers. We evaluate all suppliers on a case by case basis. Once we approve a supplier to sell on Dropshipzone, their products become available for all retailers on the platform to sell to customers.

  • Others
    1. 1.Can I set my own selling price?

      Yes, you can set your own selling prices.

    2. 2.Where can I find the inventory for each product?

      You can check the stock level under the QOH column in the detailed product information CSV file, which can be downloaded from the “Download SKU” tab under your Dropshipzone account. You will also receive the updated inventory via email on a daily basis. Stock inventory will be updated automatically on your Shopify account if you are using the Sofortig app.

    3. 3.Does Dropshipzone provide website setup services?

      Unfortunately, we do not provide website setup services. Our detailed user manual which provides step by step instructions on orders upload and operation, is available for download from “User Manual” tab. All products information is available on the “Download SKU” tab under your Dropshipzone account. Our Shopify app, Sofortig, and API are also available for effortless integration and operation.

    4. 4.How many products do I need to order in minimum?

      There is no minimum order on Dropshipzone. You can start with just one product.

    5. 5.Are my personal details safe?

      Dropshipzone respects everyone’s privacy and keeps critical data safe. Please refer to our privacy policy for more detailed information.

    6. 6.Does Dropshipzone communicate with my customer?

      Dropshipzone will not communicate with your customers in any circumstances.

START AND SCALE. LET’S GO!

Sign up now