Dropshipzone Shipping Information


Dropshipzone is a marketplace connecting Suppliers and Retailers. 

Dropshipzone Suppliers work with multiple couriers to provide the most efficient delivery services at the most competitive prices. Couriers are chosen depending on item weight, package size and individual shipping costs. Each of our Suppliers ships from their distribution centres using their chosen courier once full payment has been received.

Below are just some of the couriers Dropshipzone Suppliers use. 

AUSTRALIA POST

Australia Post will send items with either Parcel Post or Express Post. Your customer will receive a confirmation email with a tracking number once the parcel has been dispatched. If the delivery is missed or there is no safe place to leave the item, it will be taken to the closest Post Office for collection.


The customer can use this number to track their order on Australia Post.

ARAMEX

Your customer will receive an email confirmation from Aramex along with a tracking number as soon as their orders are dispatched. Aramax has an ATL (Authority to Leave) service and signature-required services. If the courier is unable to leave the parcel in a safe place for either of these services, the parcel will be taken back to the nearest collection point or depot. A non-PO Box address is required for Aramex delivery. 


Customers can track their order using the tracking number on Aramex.

ALLIED EXPRESS

Allied Express will contact your customer before delivery via SMS or phone and to verify the delivery was completed. If the delivery is missed, the driver will leave a note with instructions to arrange collection or re-delivery.


The customer can use their allocated consignment number and postcode to track their order on Allied Express.

BORDER EXPRESS

A non-PO box address is required for Border Express’s delivery. If the delivery is missed, the driver will leave a ‘Sorry We Missed You’ card with instructions to arrange collection or re-delivery.


Customers can track their order using their consignment number on Border Express

COURIERS PLEASE

CouriersPlease deliveries are ‘Signature Required’. When the order is placed, the customer will receive an email asking them to choose a delivery option between ATL (Authority to Leave), collection point delivery, deliver to a neighbour, new address, or they can reschedule delivery.


Customers can track their items using their allocated tracking number on CouriersPlease

DIRECT FREIGHT EXPRESS

Direct Freight Express will send an email confirmation to customers with a consignment note and customer reference number once the order has been dispatched. If delivery is missed, the driver will leave the parcel in a safe place where possible. If there is no safe place to leave the parcel, the driver will notify the customer via email or SMS with directions for re-delivery. 


The customer can use their consignment number to track their order on Direct Freight.    

HUNTER COURIERS

Your customers will receive an email containing a tracking number once the order has been dispatched. The item will be returned to the depot if the delivery is missed, and your customers will be notified to arrange a re-delivery. A non-PO Box address is required for Hunter Express delivery.


Customers can track the parcel anytime with the tracking number on Hunter Express.

SENDLE

Your customers will receive a confirmation email from Sendle containing a tracking number once the order has been dispatched. If the delivery is missed, the courier will either leave a card or leave the parcel at a designated collection point to be picked up.


Customers can track the order at Sendle

STARTRACK

StarTrack Courier offers real-time tracking and electronic proof of delivery in CBD and metro areas of Australia’s major capital cities. StarTrack is owned by Australia Post. If the delivery is missed or there is no safe place to leave the item, it will be taken to the closest Post Office for collection. Your customers will also be notified once the order has been delivered. 


Customers can track their order with the tracking number on StarTrack

TNT AUSTRALIA

A non-PO Box address is required for TNT delivery. All TNT orders delivered to Australian residential addresses may be left without signatures if the recipient is not home unless the customer has requested TNT to obtain a signature upon delivery.


Orders can be tracked using the consignment note on TNT Australia.

TOLL

A non-PO Box address is required for Toll delivery. If the delivery is missed, your customers should receive a card with instructions to collect the parcel. They can also visit the Toll website to arrange a re-delivery.


Customers can track the order with the provided tracking number on Toll.

FAQs

How long does it take to dispatch to my customers?

Estimated dispatch timeframes depend on the individual Supplier and will usually be 1-2 working days after payment has been received. Our Suppliers cannot guarantee delivery on any specific dates or times. However, we will do our best to communicate with you via email should any unforeseen circumstances arise. 


Note: Delivery timeframes start after payment has been received and the item has been dispatched from the Supplier’s warehouse.


What if my customer provides an undeliverable postcode?

Our Suppliers do their best to offer Australia-wide shipping. However, there are still some postcodes in remote areas that are undeliverable for some SKUs. If your customer provides an undeliverable postcode, the Supplier will issue an invoice for additional shipping costs within 1 business day if the order can be delivered. If your customer's postcode has no available courier service, the order will be cancelled and refunded automatically via email. If you have further questions about delivering an item to an undeliverable postcode, please contact your Account Manager for more information.


How does shipping to New Zealand work?

Some of our Suppliers will ship to New Zealand using their selected courier service. This will be indicated in the delivery section of the SKU. All orders over NZ$1000 will incur a Duty tax. The courier company will help to process this fee and charge the end customer on arrival. For more information head here.


Who is responsible for missing or damaged packages?

In the case of missing or damaged packages, the Supplier will be held liable. Please refer to our Supplier Service Level Agreement for more information.


What if my customer provides the wrong postage address?

Once you’ve received an order through Dropshipzone, the order details cannot be changed. However, you can cancel the order as a Dropshipzone Retailer and resubmit the order with the correct address.

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